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TRANSLATOR TRADUCTOR अनुवादक TRADUCTEUR TAGASALIN ÜBERSETZER

TRANSLATOR TRADUCTOR अनुवादक TRADUCTEUR TAGASALIN ÜBERSETZER

Tuesday, November 13, 2007

Canon Digital Cameras Showing Black Images or Distorted Images

This problem may be corrected by Canon for free if you suffer the above symptoms. But before reading further, first verify that you didn't just accidentally turn off the LCD. To check, turn the camera on and press the "DISPLAY" or "DISP" button once. One other thing to check is that black pictures can sometimes be caused by a stuck shutter. Continue reading below, but if your camera is not on the list of affected cameras, please see this other article for self-fixing a stuck shutter.

Potential symptoms may also include purple scratchy lines showing up on the LCD monitor and the camera's pictures. Other reported symptoms may be extremely distorted images (one reader likened them to the movie "Grudge"). Or blank or black pictures or black videos with good sound being recorded on the camera's flash card. You may suspect that the camera's shutter is not opening, but this is not the case. Note that the camera's menu functions should show up without any problem.

A large batch of potentially faulty CCD image sensors (from another vendor who shall remain nameless) were installed on a large number of Canon cameras over the space of a few years. The sensors may go bad prematurely with time, especially if you live in humid areas. A big thumbs up to Canon in that they recognized this problem, and are willing to fix your camera for free if it is experiencing CCD problem symptoms, especially for the free shipping and handling both ways :-). Under the recall advisory this is regardless of the cameras warranty status! I recently got an old A300 fixed this way. They are not going to ask for receipts or any of that.

Please note that your camera must be experiencing these symptoms due to a faulty CCD, and not due to other problems. If the problem is due to your dropping the camera, you might be out of luck. Note that they're going to look for dings and dents. They also are not going to repair your camera just to change out the sensor. If your camera is working fine, they don't need to (and won't) fix it.

The list of problem digital still cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310,
S1 IS, S60,
S200, S230, S330, S400, S410, S500, SD100, SD110,
IXUS V2, V3, 300, 400, 430, 500, II, IIs,
IXY Digital 200a, 300a, 320, 400, 450, 500, 30, 30a

Canon's United States advisory listing the program's details may be found at this link.

UPDATE (October 3, 2010)

Canon has posted on their website that they are gradually phasing out the free repair for SPECIFIC CAMERA MODELS. The phase out schedule for the specific cameras is as follows (and may also be seen here):

PowerShot S40 - 3/31/2010
PowerShot S200 - 3/31/2010
PowerShot S330 - 3/31/2010
PowerShot S230 - 7/31/2010
PowerShot A70 - 2/28/2011
PowerShot S400 - 2/28/2011
PowerShot A60 - 3/31/2011
PowerShot A80 - 6/30/2011
PowerShot A300 - 7/31/2011
PowerShot A310 - 7/31/2011
PowerShot SD100 - 8/31/2011
PowerShot SD110 - 8/31/2011
PowerShot S410 - 10/31/2011

Note that many cameras on the advisory list are NOT mentioned in the phase-out schedule, and they are STILL ELIGIBLE FOR FREE REPAIR under the advisory after 3/31/2011. These include A75, A85, A95, S1 IS, S60, s410, S500, SD100, SD110, and their IXUS / IXY counterparts.

END UPDATE

Note that for other countries, go to http://www.canon.com/ and click on "Support" in the left column. Then click on your region on the map and select your country. Go to the Digital Camera "Support" page for your country, and find the page describing support for your specific camera model. Your country's CCD advisory should be included somewhere on this page. If not, contact the official Canon digital camera support office listed on the Canon website, as they will be knowledgeable on the advisory. Again only contact the "official" Canon support centers listed on the website. If you go anywhere else, they may charge you for the repair, and merely ship the camera to Canon for the free repair.

This is a worldwide advisory, and as you can see in the comments below, there's yet to be a country that sells Canon products that has not honored this advisory. Unfortunately, some country's websites are poorly designed, and make it very hard to find their advisory (as example, this link may help save some time searching for those living in Australia).

For those in the U.S. or Canada (other country's procedures may vary slightly), you will be directed to call 1-800-828-4040 for further assistance. Or if you wish, you may also contact Canon via email at CareCenter@cits.canon.com. Make sure you print out the above advisory and have it in hand when speaking to the customer service representative. State the problem you're experiencing with the camera. If for any reason it starts to sound like they want you to pay for shipping or repairs, MAKE SURE that you let them know that you are aware of the advisory for your camera, and quote the following paragraph from the advisory:

"Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair."

You should receive several emails from Canon. One includes a short repair evaluation form that you'll need to include with the camera, along with a free UPS shipping label that you'll print out and tape to the camera's shipping box. In addition to Canon's repair form, make sure you print out a copy of the advisory and include it in the package. Also include a short note stating that you're aware of the advisory, and that you're submitting the camera for free repair as per the advisory. Just drop the box off at any UPS drop off point.

If instead of the above you receive an email that infers that it's your responsibility to arrange shipping and/or pay for the repair, REPLY BACK IMMEDIATELY again quoting the above paragraph from the advisory, and also include the above link to the advisory in your email. (Note, free shipping applies for the U.S.. Other countries may vary on shipping arrangements/payment for this advisory).

One important note. Some readers have been reporting that Canon had offered them as a replacement a refurbished "upgrade" camera, BUT at an inflated price. Not sure what this is about, but if this happens, recommend turning them down. The upgrades that have been reported seem to be older model cameras at much higher prices than the going price on ebay. Recommend pushing for and demanding the advisory dictated free repair with free shipping on your old camera. If offered a replacement, it should also be free.

Another reminder for you owners of cameras that are not listed in the advisory list of problem cameras, including other non-Canon cameras. If your camera is not listed in the above list of problem cameras AND it is taking black pictures, there's a good chance that your camera is experiencing a stuck shutter. Don't fret, as there are some simple fixes for this, albeit it may be a temporary fix. Please see this article instead for some tips on how to unstick that shutter.

Hope this helps some of you out there. Canon really does make quality cameras and stand behind their products. Please remember to come back and leave a comment below on how things went. We're all curious, and your feedback may help others!

And finally, the following videos may help you understand what you're getting with this free CCD repair. An SD100 (IXUS II) is the camera being repaired. Don't try this at home (I know I won't):

Part 1 SD100 CCD Repair


Part 2 SD100 CCD Repair

Camera Repair

528 comments:

«Oldest   ‹Older   401 – 528 of 528
Jan OSix said...

Thank you for the excellent blog, Camera Repair and I'm grateful to have found it. 400 comments and more than 2-1/2 years old and still going strong.

I bought my A60 about 3 or 4 years ago. I lent it to my dad about 2 years ago for his trips. As he had not used it for a year after that, I had taken it back just earlier this year. My dad had been careful with it and the camera has never been dropped.

At the time I got it back about 5 months ago, the camera would turn on just fine but I saw the symptoms of no image on the LCD display (staying blank/black) but I could see and navigate through the menu. I did confirm that the lens cover opened up back then when I turned the camera on. I don't recall if the zoom lens would come out, though. I also tried to take pictures anyways through the viewfinder, but didn't pay attention to the shutter, and the pictures all came out black. After reading your blog, it sounds like these are the CCD sensor issue that this blog and Canon's advisory are about.

I just found your blog yesterday and took out the camera again trying to see if it's a "shutter stuck" issue that's mentioned elsewhere in this blog. But, now the best that I can see when I press the power button is the LCD display lighting up (without the menu) for about a second or two before it turns off again. I had taken out the batteries (both the 4 AAs and the small "date/time" button battery) as well as the CF card overnight. The result is still the same, the LCD display would light up for a second or two before turning off.

Would anybody know what might be the cause of this last symptom and what I can try to at least be able to see the menu again and be able to click on the shutter button? I'm hoping to be able to figure that out first before contacting Canon about the CCD sensor advisory as the symptoms I saw 5 months ago were clearly that issue.

If Canon allows me to ship it to their repair center and found the camera not even staying on, would they at least ship it back for free to me?

I've been a Canon owner for almost 30 years, starting with the AE-1 SLR back in early 80s. Besides the A60, I currently have a Canon G2 (from 2002) that's still working well and an SD 1000 bought 3 years ago that's also working great.

Jan OSix said...

Ugh, duh me. I just tried a different set of batteries right after I posted. The rechargeables (that just got recharged 2 days ago) were not strong enough to turn the camera on.

Anyways, I'm able to see the same state that the camera was in 5 months ago, i.e. LCD display would be mostly blank/black and only showing the menu and the pictures taken would come out black. I did turn off the flash and looked into the shutter hole and confirmed that it's not a "stuck shutter" issue.

Going to call Canon now and thanks again for the excellent blog.

Jan OSix said...

Update: Made a call to Canon at 800-828-4040 and after saying "Technical Support" and "PowerShot A60", got connected to a nice CSR who took down my info (including serial #) and the instructions of how to mail the camera to them.

Am awaiting the pre-paid UPS label and the evaluation form now.

Jan OSix said...

Thank you for this blog, again. Got the A60 back today, 15 days after I contacted Canon. Out of the 13 days since I shipped it with UPS, 7 days were taken by snail UPS to deliver to the Elkgrove, IL repair center.

The CCD sensor has been repaired/replaced.

Others in this blog had reported that scratches on their cameras disappeared when they got theirs back. Mine was almost brand-new looking with only a slight scratch in one location when I mailed it. When I got the camera back today, it's got new scratches in 3 other places on the body. 8^(

Anyways, I'm not planning on selling this, so as long as the CCD sensor doesn't go bad again, I can still use it.

Amanda said...

Hubby's camera (SD100) just started doing this (it was fine several months ago). Hopefully they still honor this repair (I don't see why they wouldn't). Thanks!

UcheSN said...

Hi CR,
I'd all but given up on my S1 IS. I bought it from the US but I'm resident in Nigeria. It developed the CCD problem back in 2005 and has been useless to me since then. Every now and then I come into the UK and go asking around for cameera shops where I can get it fixed but they all say it'll cost somuch it'll be easier to simply buy another camera. So I bought a pentax K10D but somehow refused to bin the canon. I tried in the past (hopefully not unfortunately), to take it apart and clean it in the hope that I might fix the problem but it's still there.

I'm in the UK again for the next 1.5 weeks and have now seen your blog (excellent BTW and I will certainly spread the word). What would you advise please? I'm desperate now.

Camera Repair said...

UcheSN,
The US is still honoring the advisory, but was unable to find it on the European/UK website. That's not to say that they're not still honoring it, just maybe hiding it. Anyways, call Canon UK support at (+44) 0844 369 0100. Let them know you are aware of the CCD issue, and that you'd like to submit the camera for free repair under the CCD advisory. It will probably take more than a week and a half, so you may need to have a friend forward you the camera if Canon UK accepts it for repair.

Good luck,
CR

Panshak said...

dis is great article and i noticed that my canon ixus 500 gives fine lines when i take pictures and after googling all day i came across this article but after going to the canon website i didnt get my country cos i live in Nigeria so pls if you could help i'll appreciate it thanks.pls this is my email addy is poksin4jos@gmail.com if you can send send a reply to it for easy access i'll be glad.

Anonymous said...

Thanks for sharing this advice, phoned up Canon in NZ and they said if this was the problem it would be fixed for free and couriered back. I'm pretty sure it is the problem as I followed your advice re checking the shutter too.
Cheers

UcheSN said...

I've given up on getting Canon to fix this camera and want to do it myself. I've got a replacement sensor but after taking the camera apart, I see that the screws and contacts have been sealed with a white film-like (probably tamper-proof) substance. Any ideas on how to melt it away or otherwise extract the sensor?

UcheSN said...

BTW my camera's a Canon S1 IS

Anonymous said...

I bought the Canon Powershot S1 IS for myself and my daughter. BOTH cameras are started displaying the problems described in your blog at practically the same time. I'm going to call Canon immediately since I paid for two cameras that are doing the exact same thing. They had better fix this.

Anonymous said...

Excellent article, I'm glad you posted it. My S230 just died recently. I spoke with the Cannon tech support representative and they arrange the free shipping and repair. NOTE: Keep in mind that the free repair advisory (for S230) will expire on July 31, 2010.

http://www.usa.canon.com/cusa/support/consumer/digital_cameras/powershot_g_series/powershot_s230?pageKeyCode=prdAdvDetail&docId=0901e0248013d8f7

a said...

even i take a picture, the image is black or has a purple haze to it. It's also like that in live mode and play back mode. But if I take a memory card with old pictures from another camera, it shows up on the play mode. So there is a problem with the lens? how do I fix it?

a said...

even i take a picture, the image is black or has a purple haze to it. It's also like that in live mode and play back mode. But if I take a memory card with old pictures from another camera, it shows up on the play mode. So there is a problem with the lens? how do I fix it?

simon Farthing said...

Canon Canada said twice over the phone and once by email that the purple haze my camera S1 IS suddenly developed without warning or incidentwas CCD advisory. Now without saying it isn't they say the camera has water damage (apparently some corrosion) and this absolves them totally. They knew it was an old camera before telling me to send it in (at my expense). I never had any incidents with water or moisture and it was this dry summer when it suddenly failed.

Whole thing seems like a trick to me to avoid responsibility for CCD failure and force you to buy a new camera.

Simon Farthing

Simon Farthing said...

Canon Canada has now sent me some images of superficial dirt such as attracted around the lens by using masking tape to tighten their poorly designed lens cover. Another of dirt more than corrosion around the battery contacts which patently have nothing to do with the purple haze. I had told them I never got the camera wet. This exterior dirt is their pathetic excuse for not honouring any advisory and trying to soak me $420 for a new camera.

DragosMD said...

I have an A430 camera, which started to develop this issue a few weeks ago. I found out only today that this was a (long time!) known issue for the manufacturer, but when I looked up my model, it is not on their list of affected models. Also, they say that from august first 2010 they no longer support this for free...
I wrote them an email, just in case.

Camera Repair said...

DragosMD,
The A430, is more likely to be experiencing a stuck shutter instead of CCD failure (symptoms of both are very similar with either black or overexposed pictures). Please see this article instead.
CR

Simon Farthing said...

Canon Canada have now been most obliging and promptly replaced the CCD. Lesson of story seems to be to clean your camera externally before sending it in. I thought it might have something to do with their clean room, but it came back repaired but still with the external dirt. Thank you Canon

H0shi said...

my cam Canon Powershot A460 has the same problem - black screen yet icons are still present and i can review previous images.
when i record a video, there's only dark but the audio is there..

r u rili sure i dont have to pay for anything??

Camera Repair said...

Hoshi,
Unfortunately, your camera is not on the list of affected cameras. Actually, with your model camera you're more likely to be experiencing a "stuck shutter" instead of CCD failure. A stuck shutter gives very similar symptoms. Please see the other article on this blog titled "Simple Fixes for a Stuck Shutter".

CR

Carl said...

I just got my powershot S400 and S410 back from Canon. I liked these compact cameras a lot back in 2004 that I bought 2 of them -- one for myself and the other for my wife. When both cameras started acting up earlier this year, I was disappointed with Canon. Good thing I found this blog and got hold of Canon. Anyway, both cameras have been repaired. The CCDs work again.
I am very pleased with Canon's commitment to its customers -- so pleased, in fact, that I'm seriously considering switching SLRs. I have an old Nikon D70 with about half-a-dozen lenses. Upon hearing about the release of the Canon 8-15mm fisheye zoom lens this year, I knew that I wanted one. Time to upgrade to an EOS 5D MkII SLR! Long live Canon!

Mick Finn said...

My Powershot A95 experienced this problem. I contacted Canon and they asked me to forward the camera to the UK for repair ( I live in Irelad ). All I had to do was print off a form showing my name, address, e-mail and conact number and enclose with the camera. The camera arrived back a week and a half later as good as new.

Euros said...

Ok, I love my Canons. That being said, I am grateful for you NFO output. I have a Powershot S 400 Digital ELPH with the "Purple" problem and started correspondence with Canon Aug.10th 2010 and they are willing to repair it with no cost to me. I received my Evaluation report first with a note stating that a free shipping label would follow in 24-72 hours. that was Aug. 14th 2010 I have sent 11 emails since then and received only one response from Canon since. Any suggestions?
Thank you. really I do mean thank you.
John Hatfield.
Jaw.knee.guna.git.sum@gmail.com

Oh Hell No. Now my Canon S21S is doing it!! Same purple smeared screen! is this, or could it be a Virus? No. Well, I suppose it could happen. i am going a little nutty especially since Canon has failed me miserably. I am never going to invest my HARD EARNED cash in a Canon camera again!

Euros said...

Ok, I love my Canons. That being said, I am grateful for you NFO output. I have a Powershot S 400 Digital ELPH with the "Purple" problem and started correspondence with Canon Aug.10th 2010 and they are willing to repair it with no cost to me. I received my Evaluation report first with a note stating that a free shipping label would follow in 24-72 hours. that was Aug. 14th 2010 I have sent 11 emails since then and received only one response from Canon since. Any suggestions?
Thank you. really I do mean thank you.
Euros
Jaw.knee.guna.git.sum@gmail.com

Oh Hell No. Now my Canon S21S is doing it!! Same purple smeared screen! is this, or could it be a Virus? No. Well, I suppose it could happen. i am going a little nutty especially since Canon has failed me miserably. I am never going to invest my HARD EARNED cash in a Canon camera again!

Anonymous said...

Canon has issued an new advisory about this issue ending the free repairs. please go to the link below and check your final date to have a free repair.
Sad Day ):


http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024801e74fe

Camera Repair said...

Anonymous,
They have NOT ended the free repair, but they are gradually phasing it out on a case by case basis based upon the age the camera, and the frequency of occurrence of this problem. Phase out schedule is as follows:

PowerShot S40 - 3/31/2010
PowerShot S200 - 3/31/2010
PowerShot S330 - 3/31/2010
PowerShot S230 - 7/31/2010
PowerShot A70 - 2/28/2011
PowerShot S400 - 2/28/2011
Powershot A60 - 3/31/2011

Note that there are still many cameras on the advisory list (A300/310, A75, A80, A85, A95, S1 IS, S60, s410, S500, SD100, SD110, and their IXUX/IXY counterparts)that are not mentioned in the phaseout schedule, thus would still be eligible for free repair after 3/31/2011.

CR

Anonymous said...

Thanks for this excellent post. I had a Canon S410 powershot with this exact problem which I bought in the States. I now live in the UK and Canon USA support cannot accept or post items overseas. They wanted me to ship it (at my own expense) to a friend in the States who could forward it to them. Canon support in the UK were pretty unhelpful since it was a US model. The solution - I sent it to Colchester Camera Repair here in the UK who are an official Canon authorized repair center. They fixed it and didn't charge me a penny. Well done Colchester Camera Repair. Null points Canon support.

Anonymous said...

Sent my camera in to get repaired last week (had to pay for shipping to the repair center [however I reside in Canada]). Got the camera back in less than a week, all fixed, no charge! Extremely impressed.

Anonymous said...

Thanks, I got my Powershot A80 fixed for free (by Canon France, where I live)

The symptoms were a red distorded bar at the top, huge red noise (especially on white background), and awful color balance (whatever the mode).
CCD issue was confirmed by Canon, and the sensor was replaced.

I took a few reference pictures and everything is now back to normal !

Thanks a lot,
FO.

Bee said...

Re:- CCD problem - 'black screen'.
I had this problem on my IXUS 500 recently, and thanks to the helpful guidance on here I sent it back for repair. It took a bit of persuading the 'Support' team that Canon WOULD indeed pay postage etc, but once they'd 'escalated' it to their Senior Tech people they sent me UPS labels and it was all sorted. So it's back within 10 days, fixed, cleaned, serviced, and working perfectly. Yeay, Canon!And Yeah DIY Digital Repair website!! From a 'Silver Surfer'. (Well, ginger really - we don't go grey, just fade a little!)

Canon EOS rebel camera said...

This is my second visit to this blog. We are starting a new initiative in the same category as this blog. Your blog provided us with valuable information to work on. You have done a admirable job….

Cheers!
canon eos rebel camera

Anonymous said...

Thank you to the author of this blog for sharing his experience with Cannon regarding CCD repair issues.

I own a Cannon PowerShot A95. It cost a small fortune to buy several years, and recently it started to fail.

I first noticed the problem about seven months ago when several of my photos had black and white bars across them. At first I ignored the problem, and hoped it would go away. When it didn't, I thought perhaps I had a bad set of batteries. After new batteries were installed and nothing improved, I began to despair.

Long out of warranty, I was prepared to chalk it up to the nature of the digital gadget age. Electronic things -- no matter how expensive -- don't last forever and are meant to be replaced.

In a final effort to find a solution, I googled upon this blog.

To my great delight, Canon replaced my camera free of charge and promptly shipped it back to me.

From start to finish it was probably the best customer experience I've had with a corporation in a very long time.

First, I called their 1-800, described my problem, and provided the camera's model number. Within a few hours, they e-mailed me the shipping information and the next day I dropped the box off at the UPS store.

Thanks again for sharing the information you learned! Canon exceeded all of my expectations.

Anonymous said...

Thanks so much for posting this information. This was my exact problem. I just got my A95 back from Canon - fixed at no charge!

Anonymous said...

Canon just repaired an A95 camera for me free of charge. The camera had CDD image sensor problem, its screen showed pink images with crossing lines. It seems the A95 comes back to normal again. Canon is quick and it took them only a few days to back to me.

Anonymous said...

Thanks to the blog I just got off the phone with Norm at the customer care center in Chesapeake Va. My Powershot S1 IS is going to be repaired by canon. I was getting ready to ditch this camera, but I thought I should check and see if there is a way to repair it.
I did go to the canon web site and put in a request for a repair and was quoted $149. Now I am going to get it fixed FOC!
Thanks for your blog!
Lisa V. in Maryland.

Anonymous said...

Thank you very much for this post. Canon will repair my old dear A300 for free. This free service will be guaranteed until january, 31th 2011. So just in time!

Anonymous said...

hi,found your advise very very helpfull to repair my canon ixus400 with the screen problem,can i just say that prior to your info on the prob i also tried stripping the camera to remove the internal battery,left it for 3hrs & assembled back together switched it on but with the same prob..switched it off replaced the mem card & guess what IT works.Worth the try me thinks.

mlaiuppa said...

I've got a bad zr70. It went about 4 years ago and I never heard about this so I just bought a zr90 and put the zr70 in a drawer. I just came across this repair bulletin yesterday and when I called they refused to repair it. Said the offer expired on Dec. 31. Flat out refused. I called the only authorized repair place in California and they said they don't repair them, just ship them to Canon.

Next time I think I'll go with Nikon or JVC.

I may just take it apart to see what there is in there. I'm certainly not going to PAY to repair it. Nor will I upgrade to anything Canon.

Anonymous said...

I sent in 2 of my cameras for repairs. Started by emailing customer service. A couple emails back and forth and about 2 hours later I had my prepaid shipping labels and was on my way to UPS. It was a total of 10 days from the time I shipped them and got them back. FYI: They say you'll have your camera back within 10 business days from the date they send you a copy of the work order. They were returned to me via FedEX 2-day, well wrapped and packaged along with my original claim form. Everything was free, no hassles, no hidden tricks, no problems. Both cameras now work great. Your post saved me hundreds of dollars in new cameras. Thanks.

KellyG said...

I have a Powershot SD880 IS, just recently a vertical whitish line from the top of the LCD display to the bottom appeared, it also appears on the pictures. I called Cannon and their only 'technical support' was to try cleaning the lens, then then said I could send it in for them to look at it and repair would be a minimum of $129! Does this sound like the same CCD issue?

Camera Repair said...

Kelly,
No it doesn't. The SD8880 IS was produced well after the CCD issue was discovered. However, whitish lines can also occur as a result of a stuck shutter. Please see the May 2009 article on this blogsite titled "Simple Fix for a Stuck Shutter" to first analyze if your camera is experiencing this issue (the article tells how). If it is, try the corrective steps listed there also.

CR

taosaur said...

I believe I'm having this issue with my A95. It displays either purple lines or blackness depending on the amount of light in the room, but nothing resembling a picture. Unfortunately, it has taken a dip in kombucha (think soda pop), which made it a little senile but did not impact taking pics. It was also left out of the case for a couple weeks just before the problem emerged, and before finding this blog I had chalked up the issue to dust accumulation on the sensor. Long story short, I don't see them coming through with the free repair :(

I was planning to tear it apart and clean it, but the schematics I've found make that look like a considerably bigger job than I'd anticipated, requiring tools (and heck, surface area) I don't have. In any case, it sounds like it would not be worth my while without a replacement CCD.

Any recommendations on where to pick up a CCD and/or decent toolkit for consumer electronics? I like tinkering, and haven't found many tools that didn't come in handy at some point ;)

taosaur said...

After reading through a lot of these comments, maybe it is worthwhile to give the recall a try. There's no denying the camera is sticky in spots--would it maybe be worthwhile to take it apart a bit, swab with alcohol, and check for corrosion? I'm guessing that's the telltale they worry about for water damage, so maybe no corrosion, no problem?

The current problem seems like the CCD and nothing related to the kombucha, and I suspect the senility is due to the internal button battery failing (asks to set the date/time every time I turn on the camera or change shoot/play modes). It hasn't been dropped, and I'm seeing people talking about sending in banged up units and getting them back fixed up.

Any advice? Amazing of you to be so helpful to everyone, btw, above and beyond just getting the info out about the recall.

Camera Repair said...

taosaur,
Recommend trying the advisory repair first. The A95's a very nice camera, and worth repairing. If Canon refuses on grounds of damage to the camera, just ask them to send it back, as you had submitted the camera for repair solely under the advisory.

CR

taosaur said...

It's official: my tools aren't up to the job, and there is some gunk in there. I thoroughly browned two cotton swabs just cleaning accessible areas of the battery bay and card slot, and there was a small spot of corrosion on the main metal backplate visible through the card slot. Still, the recall page says nothing about falls or moisture, just that if the CCD is the problem, they'll fix it.

taosaur said...

Thanks, that's what I'm thinking, too. Either I get a working camera, or I'm just back where I started (possibly minus shipping).

KellyG said...

I did as advised in the May 2009 article, my shutter does not appear to be stuck. Any other suggestions for the white line on my SD880 IS?

Anonymous said...

taosaur, you mentioned "It hasn't been dropped, and I'm seeing people talking about sending in banged up units and getting them back fixed up."

Just to let you and others know: the A60 I sent in didn't have any blemishes but came back with scratches in 3 different places after they repaired it. I have proofs as I took pictures of the A60 before I sent it in but not worth the hassle of going back and forth with them. They did repair the sensor problem and the camera is still useful.

Anonymous said...

I got the purple/streaky picture on my S500 about a year ago. I found this site and learned of the recall about 2 weeks ago. I called Canon on 1/17. They were very nice and emailed me the UPS mailer and a form to send in with my camera. Mailed it to Canon on 1/17, they received it on 1/20. I got an email on 1/21 that said they were going to repair my CCD problem for free, and later that day the online status showed "Completed". Camera was FedEx'd back to me on 1/24 and I received it on 1/26. Works great. Thanks Canon and Camera Repair.

Anonymous said...

Thank You!!!
I've had this problem intermittently for the past few months with my PowerShot S1 IS; started with purple lines, than squiggly image now it just black. Since I purchased this camera a while ago I figured that although I love this camera and it suits my needs I would have to buy a new one. Thanks you so much for keeping this information on your site. I could not find anything on the Canon site so I'm glad you included a link. Thanks again :)

Euros said...
This comment has been removed by the author.
Euros said...

I first learned of this service and contacted Canon last August. A little over 3 years ago my IXUS400 developed the distorted black and purple smear screen intermittently, not "all" the time, but gradually, it became permanent. I received a prompt reply with a tracking number stating i would receive another email with a label, to use for shipping to the repair center, shortly.(not an exact quote, but close!) I never got that 2nd. email with the labels. I never received any response after that, even though I spoke with them on the phone in early September. I eventually sent half-dozen emails to try to explain. In October 2010 I sent to Riverside, a hand written letter via US Postal service. No thing, nothing, for me there. Long story short? I will never purchase a Canon again. This is not a horror story. It is a simple situation of dropping the ball, a fumble. This service was not meant for, and did not work, for me . Lesson learned, Can open, Worms everywhere,
(Worms = disappointment after excitement) NEVER. No Canon!

Camera Repair said...

Euros,
I'm not sure who you were dealing with in Riverside, but the Canon Factory Service Center (who handles this repair) is located in Elk Grove Village, IL. Also, I had encountered a similar problem once with waiting for the label, and found that they had my email address incorrect. One other thing to check is to see if the Canon mail had been misdirected/deleted as spam by your ISP. Finally, recommend contacting Canon once more, via phone at 1-800-OK-CANON.

CR

cancer said...

Someone know if the S60 will be repaired? I have the problems listed above. Tank you

Camera Repair said...

cancer,
Yes, the S60 is one of the problem cameras listed above. Contact Canon at 1-800-OK-CANON (if you're in the US or Canada).

CR

taosaur said...

I dawdled actually sending out my A95, but it went out on 2/14 and I heard from Canon today that I should have it back, repaired, sometime tomorrow :D

They didn't give me the slightest hassle about the insides being a bit sticky from kombucha or the consequent corrosion. I'll let you know what kind of shape it's in when I get it in my hot little hands. My only camera for over a year has been my phone, and a new model is not remotely in the budget, so this is welcome news indeed.

taosaur said...
This comment has been removed by the author.
taosaur said...

Camera returned in working order, with no new blemishes, and I'm pretty sure they replaced the internal battery, as it seems to remember the date and time again. The documentation reads, "Other electrical adjustments, inspection and cleaning and parts replacements were carried out."

taosaur said...
This comment has been removed by the author.
Anonymous said...

I managed to repair my Canon IXUS400 - it was having a 'memory error' which required stripping it down, removing the 3v battery and putting it all back together. I had searched for ages on the Net for help on this. I know nothing about cameras or electronics - so I was so happy to find the help I needed on your site. THANK YOU. The video was invaluable. I feel rather happy having fixed it myself!

Pinckney said...

I just got off the phone with canon. They are sending the emails after one question to see if I had turned my screen off. Thank you so much for this post both my hubby and I shopped for hours for our powershot A95 and we haven't found anything we like near as much.

Peter said...

A big thank you to the creator of this blog! It's like we have a new camera--again! I found this site last Friday morning while surfing for a solution to the purple lines/fuzzy image problem. I was on the phone with Canon a few minutes later. By 3pm that day they had emailed the (free) UPS shipping label and the form you need to fill out and include with the camera. (I also printed out and included the text from the Canon site acknowledging the problem in the first place.) I took the box to our local Staples and then tracked the package. Canon got the camera on Monday and on Wednesday emailed to say that they had fixed the problem and it would be shipped back soon. Got an email with tracking info and the camera arrived today (Saturday) and tested ok. With this camera we have also had the dreaded E18 issue on and off, but it's working fine now. Many thanks!

happy said...

Had the purple/black smeared lines -sometimes completely black- problem with my A75, followed the instructions posted here in the blog and got my camera back in 6 days after sending it, working great now. Very pleased with Canon's customer service and timely response.

Thank you very much for posting this helpful information!

Anonymous said...

I will look here on the blog for an answer to my quick question.

I am trying to determine if my Canon A310 is having that free repair issue. Problem is I am not 100% sure. The reason being is I have no memory card for the camera. My question is this. Will the LCD display something I am pointing at with no memory card installed?

Anonymous said...

thank you guy's for your help with my E85 ccd problem. and the recall. I sent my camera to canon shop in elk grove and the shiping& repair was covered as per the recall that you sent me. camera works great now. and I got it back in 5 days.great job by all of you thanks again jack

Jonathan Dore said...

Hi, I have a weird problem with a Canon Ixus 70 that seems different from the simple "black screen" problem many have reported. My Ixus 70 has started producing very dark shots (not black -- you can see that something's there, but it's like looking at the view through welder's goggles). This mostly seems to happen when zooming -- I now don't seem to be able to take pictures at 3x zoom or above without this happening, suggesting the problem is when light getting to the pixels is reduced and so fails to trigger some threshold required for an adequate image (?).
Does this sound like a repairable problem, or do I need a new camera? (It's over 3 years old).

Jonathan Dore said...
This comment has been removed by the author.
jjron said...

Thanks for this great information. Was about to toss my much loved six year old A95 into the bin when this fault developed a couple of weeks ago. At the last minute ran a Google search and found this blog.

Rang Canon service in Australia (their website is hopeless) and they immediately acknowledged the fault and said to send it in for free repair. Great! Having this info to hand was extremely useful. Unfortunately they said they don't cover inward shipping in Aust, but will cover return shipping.

Hint (to Australian users). Forget Canon's useless online support; just ring them on 131383, they're very good once you're actually talking to a human.

dewoz said...

Thanks for this great site. My Canon Powershot S3 IS has contracted the faulty CCD problem. It will still operate correctly if I am able to get it to turn on properly after, usually, many on/off attempts.
I rang the number for Canon Australia obtained from this site but the outcome wasn't as I had hoped. Canon will do the repairs, but not for free on this particular model. Cost from $50 up to $225.
Since "taking a photo of the sun" as suggested on this site, the camera seems to "come good" with fewer ons/offs required to operate properly. Hopefully I can get more use out of it before having to choose whether to repair or toss out and get a newie. I really like this camera and am reluctant to discard it.

Anonymous said...

Great post, I send my A95 in on a friday and had it returned the following wedsday, how good is that.

Anonymous said...

As far as I can understand from what I read here, the S1IS is still covered by the CCD sensor advisory. I contacted Sony customer service about my S1IS CCD problem, with a quote of the advisory, and they emailed me a shipping label. I sent it in about a week and a half ago. Now I got an estimate in the mail asking me to authorize a charge of $149.92 for "flat rate repair." Anybody know, am I too late for the free repair?

Camera Repair said...

Anonymous,
You are correct, the S1 IS is not even listed on the phaseout schedule yet. It is still eligible for CCD repair. Recommend contacting Canon (I hope you sent to Canon and NOT Sony), and restating that you submitted the camera for "evaluation and free repair under the CCD advisory."

CR

Anonymous said...

Thanks. I just emailed them telling them about the estimate I got and how I sent it in with the understanding that repair was free. (Yeah, I meant Canon. I don't know why I said Sony.) I included former correspondence with them where they did say in an email to me that the repair would be free for the CCD problem. However, this correspondence is from several months ago. I should have sent it in months ago, but got sidetracked. I'm kind of scared that they will say that the S1IS isn't on the phaseout list because it was phased out instantly, before all the other cameras on the phaseout schedule. I'll hope for the best and wait for their response.

Camera Repair said...

No, it's definitely not on the phaseout schedule yet. But when you got your shipping label, you should have also received an evaluation sheet that includes your case number that alerts them to evaluate for CCD failure (you also state the same on this sheet). You may have just packaged the camera without including a statement of what the problem was (that's why they gave you a flat rate repair quote). But now that you're letting them know that you wish the CCD repair, they should evaluate for it, and hopefully repair it under the advisory.

CR

Anonymous said...

Hm, no I didn't receive anything from them besides the shipping label. Their email did say to send the camera with an evaluation sheet, but not knowing what that might be, I sent it with my own note about the CCD sensor and a copy of the emails between Canon and me. The email told me I had a case number, but it didn't tell me what it was. I just got an email back from them telling me I need to call the factory service center myself and straighten things out. Hopefully all will go well with that. The repair estimate form I got in the mail has printed right on it that it's for a bad CCD sensor though, so they do know that much.

Anonymous said...

After talking to the factory service center, who said it should indeed be free repair for my S1IS, they said they would pass on the info to the technicians. Now when I go to the repair tracking website it says "no charge" and "repair in progress." I'm relieved.

Camera Repair said...

That's great! I'm happy to hear that you were able to resolve this with Canon.
CR

kk said...

I did not know this Blog existed.
I bought a new camera because I needed one.
My Canon camera ( S410) did not work well: screen and pictures show pink and blurred images. Its started a few years ago maybe since 2008. I searched Internet before–there were lots of complaints at that time.
I did not choose Canon this time, because of my bad experience.
If I did know this site, I did not buy a new camera for sure.
I searched and found your site.
Anyway I decided to try to get it fixed.
I phoned Canon Canada – they said “Yes we will fix but we do not pay the shipment”.
Although I tried to explain, the man insisted not to pay shipment at all.
I asked their email address.
He gave me the wrong address and the email was returned.
I tried to find the way to write email through their website, however, it was impossible to do so.
All attempts were failed. I decided to send a registered mail.
I had to wait because of mail strike in Canada.
I send it after the strike was over , it took more time because of mail piled up.
I had a call from a man, he must be the manager.
He said they would fix. I asked the cost of the shipment. He gave me an account number of the courier service.
Before sending the camera in, I made sure if the information (address and account number) is credible.
I sent my camera as instructed.
The camera came back with repaired.
It took 22 days since my first call to Canon: June 24 to July 15, 2011: I received the fixed camera today.
In my view, Canon Canada seems to give Customers difficulties.
All attempts goes to the place with the man who insists not to pay the shipment.
I paid over $800 (with taxes and extended warranty) for that camera.

Thank you for your help. I appreciate it very much.

noelfix said...

Hi, I just found your blog and have a faulty A60 with a CCD problem. I appear to be too late, by a few months, for the Canon Advisory free repair. Have you any experience of Canon doing the free repair despite being 4 months past the finish date?
Best wishes,
Noel [in Ireland]

David Salas said...

hey i am not that much aware about cameras i was just looking for CCD Camera's before buying them so i thought i should check my self first too about them and saw your blog so wanted to ask you about them and the diffrence between a CCD Digital Camera and a CMOS Camera

sloth said...

I have the same problem with a Canon PowerShot S80 (black pictures / black videos with sound - not 'stuck shutter').
It developed this problem 1 month after the warranty ended and since then (3 years by now) it rests in my lumber room.
Canon Europe told me, back then, that this camera was not on the CCD advisory list.

Anonymous said...

Canon A630 8.0 2006 purchase - black LCD, wont take picture - is this model on the recall list?

Camera Repair said...

Anonymous with A630,
It's more likely that you're experiencing a stuck shutter. See this instead.

CR

Anonymous said...

This looks to be a pretty old post but I'm hoping it works for me! Thanks so much for posting this. My camera recently "died" after gradually showing these symptoms for a little while now. I have a Canon Power Shot S1IS. I was getting a purple haze on one side of the pics (not every pic), then full blown horizontal lines from top to bottom (again not every pic) and now it's mostly black and distorted all the time. My camera is OLD as in about 8 years but is (was) still taking great pics. I hope they fix it! Looks like the "End of Service Date" for my camera is 4/30/12!! I'm calling on Monday!

Anonymous said...

Hi!

Thanks for this informative blog. Very good!
I have a question: my pictures (on a Canon A95) are not only at the LCD but also on the memory card for 3/4 of all photos purple-black (since a couple of weeks, after working 5 years perfectly). Might this also be CCD related problem? Most people and also on the Canon site they state - purple/ distorted fotos on the LCD. - Thanks Eva

Camera Repair said...

Eva,
A faulty CCD shows up BOTH on the LCD screen, and on the photos taken on the memory card. Purple distorted images are classic faulty CCD symptoms. Recommend contacting Canon to get it fixed for free (call them right now, 1-800-OK-CANON if in US or Canada).

CR

Anonymous said...

I've sent an A70 to Canon for repair under the recall but they say it's time has come and won't repair/replace it. I said either repair/replace or throw it away as it's no good to me non-functional. We'll see who blinks first. In the meantime I have an SD630 that shows outdoor images very over-exposed, washed out. Indoor is fine. I think the little filter that swings in front of the aperture to simulate closing the aperture is at fault. Any thoughts? Even though it's not on the list could this be a faulty sensor issue?

Camera Repair said...

Anonymous with the A70,
The free repair for that model was phased out on Feb 28th. Hope they give you some good word, but I wouldn't be too optimistic.

As for your SD630, that sounds like a stuck shutter. You might be able to fix that very easily yourself. See this other article from the blog. Pay particular attention to Step 5b (tapping with a pencil). But do note that if after repeated tries of all the steps doesn't help (give it at least 15 tries), then the problem might also be a broken shutter ribbon cable. In that case, sad to say that repair of the camera would be more than its current value. Good luck!

CR

Anonymous said...

Re: my SD630.
I'm not sure it is a stuck shutter as I can see the shutter open and close. I successfully resurrected an SD700is that had a stuck shutter using the instructions here. Thanks again for posting those! I guess the SD630 is now relegated to "indoor duty".

linda db said...

Thank you so much. The Australia Phone number that you had included,I phoned and was pleasantly surprised to be given the address and assured my IXUS11 would be repaired at no charge.
I shall let you know if I have any problems. I do not expect any.
Thanks again.
Cheers Linda

Anonymous said...

Re: my A70 with faulty CCD sent to Canon under the recall. They said even tho' on the list it's time had come and they wouldn't fix it. I said the fault was theirs to fix so fix it or throw it away. They blinked. Today I receive a notice that my "repaired" camera was being shipped back to me. Now we'll see if they repaired it or replaced it.

Anonymous said...

Thanks again for info about recall (left comment a couple weeks ago when I found you)! Just got my camera back from Canon (Power Shot S1 IS about 7 yrs old). Looks to be working great...just crossing my fingers that it lasts. They were very easy to work with and kept me in the loop with emails and a letter sent to my home. I was even missing a piece near the flash that happened years ago (don't remember how) so I was afraid they would think I dropped it and then not fix it. But they never questioned it. So happy! :)

Ciprian AILIOAEI said...
This comment has been removed by the author.
Cip said...

Hi, I have a Canon S5 IS and it appears to have a problem with the CCD. The photo I take is overexposed and has some horizontal lines. The image on the display looks ok before I take a picture. The video recording is also ok, no lines or other problems. I looked at the shutter and it moves, at least while continuous autofocusing, bunt nothing while taking a picture. Or isn't the shutter moving while focusing? Have any idea if the CCD is dead or it might be something else?

Thanks

Camera Repair said...

Cip,
The shutter doesn't move until the picture is actually taken. Also note that the Canon S2, S3, and S5 are all notorious for incurring stuck shutter problems. Only the S1 is susceptible to the CCD problem. Some have opened these cameras and discovered that internal lubrication oil coagulates on the shutter mechanism from extended periods of non-use.

Recommend first trying taking pictures in Auto mode to make sure that you're not experiencing extended shutter opening from being in manual mode. But if that doesn't work, recommend trying the stuck shutter fixes, with particular attention to Step 5b.

CR

Cip said...

Ok, I tried all that. I also took more than 20-30 pictures at 1/3200 but it didn't help. Before it broke, my camera was on a break for a few months, with pictures from time to time. Then I took it out one day, in February, and started to take some photos on a cold weather. It worked for a while and suddenly, after a good picture, it just broke. I searched on the internet back then but I don't know how I missed your blog. I sent an email with a picture attached at an official Canon representative here in Denmark (where I live) and they said it was the CCD and asked about 450$ for repairs. I gave it a break since but I started to make some research again and here I am. So, if you have some other ideas, I am open to suggestions. I also have technical skills, so if i need to break it down and search for the fault, I can do it.

Thanks again.

Cip said...

It's me again. Could the shutter flex cable be the problem? I see they are not expensive and I think I could change it if it needs changed.

Camera Repair said...

Yes, that would be my next guess as the problem. The shutter flex cable is very delicate, and can fatigue break from many repeated uses of the zoom function (especially aggravated in cold weather which makes it brittle). Replacements are widely available on eBay, but installing it is NOT recommended for the faint of heart or amateur repairman. It's buried deep inside the camera, and is actually located inside the camera lens assembly. The S5 is a very nice camera, and possibly worthy of repair. Maybe do further research in your region for more reasonable professional repair options?

CR

Cip said...

Ok, I will try to find a reasonably priced expert (which is hard to find in one of the most expensive countries in the world). If I don't succeed I will try to do it myself, as the camera is useless anyway. As you said, it's a good camera and although I have it for almost 4 years, it still looks like new. I will keep you updated if I have any news.

Thanks again for your help.

Cip said...

Can you please tell me if this is the right flex cable?

http://www.ebay.co.uk/itm/Shutter-Flex-Cable-Canon-S2is-S3is-S5is-S2-S3-Lens-/170700855793?pt=Digital_Camera_Accessories&hash=item27be9059f1#ht_3881wt_892

I want to buy it, just in case this is the problem, and then start disassemble the camera.

Anonymous said...

@ canon Powershot A95 and posts of CR
September 12, 2011 6:02 PM

YES - got it! Via UPS there and back, no probs involved, clean, quick service via one of the Dutch partners of Canon - now cross my fingers that the problem is solved for longer!
Thanks a lot for the post and reactions!

Greetz, Eva

Camera Repair said...

Cip,
That's the part. But I strongly advise against you attempting to replace this component yourself. It requires the complete disassembly of the camera to access the lens assembly, AND disassembly of the lens assembly to access the enclosed ribbon cable. For this particular repair, the average person will end up with a pile of parts instead of a camera in the end. Recommend that you still seek professional repair in this case, or consider a new camera (or previously used but working S5, as that might be cheaper than repair).

CR

Anonymous said...

my dad has a kodak easyshare m530 and theres an orange little tab inside to hold the battery and it broke in 2 pieces is there anyway i can fix it idk nothing about cameras...

Sarah Jane said...

I have just called Canon UK - this sounds exactly the problem I have with my Ixus 430 - they have told me that this free repair facility expired at the end of October - can this be right? They have given me an official supprt centre for the repair but couldn't tell me the charge. I love this little camera and have had some really great shots from it - so disappointed - everything now has red filter lines.

Camera Repair said...

Sarah,
Unfortunately, they are correct for your model camera (IXUS 430/S410).
Here's the link. I'm so sorry that you didn't discover this info sooner. For other readers, note the gradual phaseout per model camera. It appears that Canon is phasing out approximately 1 camera per month through April 2012.
CR

Sam said...

It would figure I'm about a month too late to send in my S410 for repairs. Oh well, I kinda like the "vintage" look of the photos it takes. And I have other cameras I can use if it ever completely bites the dust.

Anonymous said...

Okay, I can't believe it but this did work for me...
An alternative is to take a close-up photo of a lit standard light bulb. Another variation is to set the shutter open to 15 seconds while photographing the lightbulb. Some people have reported this as a means to jog the CCD back to life.

Sarah Jane said...

Ok so for the Canon IXUS 430 Canon UK are saying they have expired the free fix on the ccd senso from 31st October 2011, have tried to pursue it as my fault appeared just after this date but got nowhere to date - cost of fix £140+VAT so not worth it - shame shame

Anonymous said...

OK having read the blog and reply in more detail I had nothing to lose and just tried the shutter stuck issue - it has worked! I am so pleased - thank you for this blog it has been an enormous help.

Michael Ouellette, Dissatisified Customer of Canon said...

Hello CD,

I found your Blog this morning and was all excited to finally have an avenue to get my Canon PowerShot S500 Digital ELPH repaired. I was on vacation this past summer when, for no reason, I started to see pink/purple lines across my screen. After reading your blog this morning and the comments, as well as the Canon Product Advisory, I followed through with sending an e-mail to the address on the Advisory and much to my dismay, nothing can be done but to purchase,at a cost, another camera. I think you need to let everyone know that Canon has changed their mind about either repairing or replacing a camera for it's loyal customers. You had me so excited this morning and now I feel that this entire site of yours is false. I should have known it was too good to be true. It's really too bad. This is the third camera I've purchased from Canon and have told many others to do the same. The only way I can save face is to create a FAN Page on Facebook to explain the lack of loyalty by Canon to their customers. I purchased this camera in good faith. I am not the one who built it with inferior parts. Good Luck to any individual who decides to purchase from Canon. How many more inferior parts are they putting into their products?

Anonymous said...

Hello CD,

I found your Blog this morning and was all excited to finally have an avenue to get my Canon PowerShot S500 Digital ELPH repaired. I was on vacation this past summer when, for no reason, I started to see pink/purple lines across my screen. After reading your blog this morning and the comments, as well as the Canon Product Advisory, I followed through with sending an e-mail to the address on the Advisory and much to my dismay, nothing can be done but to purchase,at a cost, another camera. I think you need to let everyone know that Canon has changed their mind about either repairing or replacing a camera for it's loyal customers. You had me so excited this morning and now I feel that this entire site of yours is false. I should have known it was too good to be true. It's really too bad. This is the third camera I've purchased from Canon and have told many others to do the same. The only way I can save face is to create a FAN Page on Facebook to explain the lack of loyalty by Canon to their customers. I purchased this camera in good faith. I am not the one who built it with inferior parts. Good Luck to any individual who decides to purchase from Canon. How many more inferior parts are they putting into their products?
Sincerely, Michael Ouellette

Camera Repair said...

Michael,
I don't know who you contacted, but see this link, and read it carefully. You have until the end of this month to submit your Canon S500 for repair under this advisory. Not sue what you said in your email, but suggest contacting them via phone this time at 1-800-OK-CANON, and clearly stating that you wish to submit your Canon for evaluation and free repair under this advisory prior to its End of Service Date of January 31, 2012.
Good Luck,
CR

Camera Repair said...

Michael,
If you decide to contact Canon via email again (carecenter@cits.canon.com), be sure to share the above link with them. Be firm with them, again you have until the end of this month to have your S500 repaired. But after Jan 31st, it will be too late.
CR

Anonymous said...

I have a Canon A75 that's 7-8 years old, which I generally love. I had the "purple lines" CCD issue around 2008 which Canon repaired painlessly.

The other day I turned the camera on, and the LCD screen stayed blank. Two hours earlier it was working fine. The LCD screen stays blank in both shooting mode and in review mode; the camera menu doesn't appear either. I took a couple of test pictures and downloaded them, and the camera seems to take pictures with no problem - it just can't display them. Batteries are new.

In short, the camera seems to be working just fine, except for a blank LCD screen. Does this sound like a CCD issue?

Anonymous said...

Greetings,

Thank you for your very helpful article and comments left. I've had the same pink lining/background colouring issue on my Powershot A80 since last year and it seems as if I left it until too late unfortunatelly, missing the free CDD image sensor repair scheme. I still would like to repair it, perhaps on DYI. I live in the UK. Would you know where I could get a new image sensor and how to do the replacement myself or through a safe third party? Thank you very much in advance for your help.

S.

Camera Repair said...

Anonymous,
Don't really recommend doing this yourself, as it's not that easy. But if your heart is really set on your old A80, here's where you can get a replacement . And here's how to do it. Careful as he zips through the repair, but CAREFULLY keep track where all those screws and parts go.

A huge good luck to you, and recommend reading the Flash Capacitor Warning article on this blog site before attempting to do this.

CR

Don said...

After coming across this blog,as the owner of an A95 experiencing this problem for quite some time, I decided to approach Canon for this repair. They informed me the advisory was officially cancelled on July 31, 2012. Their reason for cancelling is they are unable to acquire the necessary parts for the repair. Too bad I didn't find the blog sooner.

Don

Unknown said...

I have had very helpful suggestions in the past but will have to unsubscribe as your blog has been hacked and I am getting messages with offensive content thank you for past help.
Pam

Camera Repair said...

Pam,
Don't know if you're still monitoring this, but could you provide a little more info. Need to know why you think my blog has been hacked, and that the messages originated from this blog? I have noticed increased spammers lately, but the spam blocker seems to prevent most from being posted. But I am concerned that Blogger in general (i.e. all blogger blogs) may be the cause. When we post on any blog, it includes our blog profile in the post. Is that where you're receiving the messages (i.e. as messages to your profile?).
CR

Anonymous said...

Is there any place I can find out how to replace the CCD for my Powershot S2 1S?

Anonymous said...

Trying to post a comment and getting nowhere. Can someone email me at bob@hinton330.fsnet.co.uk Many thanks

Anonymous said...

Ixy 800. Canon refuses to fix it nor did they offer a replacement. Said the information is old, and the camera model is out of service, meaning no more parts nor do any techs service these anymore. They only offered the "loyality program" - meaning selling you their refurbished old camera, while you mail in yours. So what does that mean?? It means that CANON DOES INDEED STILL FIX THEM, BUT ONLY TO RESELL!

Anonymous said...

I am really happy to find your site that is quiet informative.I have Canon powershot S5IS that i bought in eastern europe in 2007 and worked well.But 2 days back,After some good clicks,the photos taken were overexposed (in all modes) with horizontal lines.I tried to reset the camera setting but of no help.Is that a CCD issue? Actually,i already ruled out any shutter problem.Pls reply urgently,as I am now in Canada and does this advisory applicable to my camera S5IS that is not on the listof models.Thanks

Anonymous said...

Hello Camera repair,

Thanks a lot for the detailed note on the black/ overexposed photos problem and the solution. It indeed was very informative and useful. I had a problem of over exposure on my Canon S5IS. I tried this solution of Step 1 to 3 and I had to try 18 times but it worked. Yes the problem is fixed now and I am able to take proper pictures now. Thanks a ton for the help.
Regards
Pradeep

Anonymous said...

Today all of a sudden my view finder was black. I knew I had accidentally done something, but could not figure out. I googled "My Canon Elph view finder is black" and found this website listed first. As you suggest, I pressed the DISP button and immediately my problem was solved. THANK YOU!

Jhon Saka said...

ho

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